Flower TERMS & CONDITIONS

  • Bookings are subject to 7% government tax
  • Bookings are subject to 10% service charge
  • Children under 12 stay free of charge
  • All rates are based on 2 persons, each extra person will be charged 800++ THB /day (this includes breakfast and round trip airport transportation)
  • A 30% deposit is required to confirm booking
  • Credit cards are subject to a 3% bank service charge
  • All charges must be settled prior to departure.
  • We take Visa, Master Card and American Express credit cards only
  • A valid passport and matching credit card must be submitted upon arrival.
  • If you don t have a credit card, a full cash prepayment will be accepted.

Cancellation Policy

Low Season

Cancellation period :
  • before 7 days prior to check in date -will receive a full refund less 10% administration fee from your deposit .
  • 1-7 days prior to check in date -will receive a full refund less 10% administration fee from your deposit , plus one night room charge will be levied.

High Season

Cancellation period:
  • before 21 days prior to check in date - will receive a full refund less 10% administration fee from your deposit .
  • 5-21 days prior to check in date -will receive a full refund , less 10% administration fee from your deposit , plus one night room charge will be levied.
  • 1-5 days prior to check in date- will receive a 50% refund, less 10% administration fee from your deposit .

Peak Season

Minimum stay 5 nights

Cancellation period:

  • before 40 days prior to check in date - will receive a full refund less 10% administration fee from your deposit.
  • 14-40 days prior to check in date- will receive a full refund less 10% administration fee from your deposit, plus one night room charge will be levied.
  • 1-14 days prior to check in date -will receive a 50% refund , less 10% administration fee from your deposit.

Early check out

  • 1 night accommodation on Low season
  • 3 nights accommodation on high season
  • Full charge accommodation on Peak season
  • No show charge - 30% from deposit of room reserved.

Wedding Cancellation policy

  • For cancellations more than 90 days prior to the ceremony date:
    You receive the 75% of your deposit back
  • For cancellation less than 90 days and more than 30 days before the ceremony date:
    You receive the 75% of your deposit back
  • Cancellation 30 days or less prior to ceremony date are non refundable.

*Emergency cancellation or early check out will be considered on a case by case basis

Other

  • Free airport pick up and drop off (it is possible to arrange pick up and drop off to other locations on the Island please ask for details)
  • Children under 12 stay free inclusive breakfast.